FAQs

  • CAN YOU CHANGE MY ORDER?
    Once an order has been placed it is considered to be processing. Once an order is processing, we are unable to change the status including holding or canceling your order. Changes to quantities (add/subtract or substitute) are not permitted. 

All orders must be made through our website and we do not offer invoicing services. 

Please double check your order items and shipping choices prior to placing your order.

 

  • I SEE A PRODUCT IS OUT OF STOCK, WILL YOU BE GETTING MORE IN THE STORE?
    While we try to maintain a healthy inventory of all products, there are times when something may be sold out. If you would like to stay informed of when the product becomes available, please click on the “Join Waitlist” button on the product page. In addition, you may “like” us on Facebook or sign up for our newsletter as we announce inventory updates through these 2 media outlets, as well.

 

  • I FORGOT MY PASSWORD.
    You can regain access to your account by clicking HERE.

 

  • DO YOU OFFER GIFT CERTIFICATES?
    Yes! You may purchase a gift certificate HERE. Please review the product description for rules and restrictions regarding the purchase and use of Reverse Confetti Gift Cards.

 

  • WHAT ARE MY SHIPPING OPTIONS?
    Click HERE to see our shipping policies and information page.

 

  • ARE YOU ABLE TO COMBINE MY ORDERS?
    Most of the time we are able to combine orders being sent to the same address that has not be processed or shipped. Note, this option may not be available during release or sale periods. Please email us at info@reverseconfetti.com as soon as possible to make this request. Shipping will be refunded as a store credit.

 

  • HAS MY ORDER SHIPPED?
    For your convenience, an automated email is sent when your order is shipped. You may also click HERE for shipping and tracking information of your orders. Please note that we do not have additional tracking information.

 

  • WHERE IS MY PACKAGE?
    For your convenience, an automated email was sent to you when your order was shipped that contained tracking information. You may also check the tracking of your package HERE. Please note that we do not have any additional tracking information.

Additional shipping policies and information may be found HERE.

  • I DO NOT WANT TO PAY TAXES/DUTIES…?
    We are not able to provide misinformation on our customs forms. Thank you for your understanding.

 

  • UH-OH, THERE’S SOMETHING WRONG WITH MY ORDER.
    While we never intend for mistakes to happen, sometimes they do. If you have a missing or incorrect item or an item in your order is defective, please contact us at info@reverseconfetti.com or via our contact form.

 

  • WHAT IS YOUR RETURN POLICY?
    Please click HERE for the full return policy.

 

  • DO YOU OFFER PUBLICATION INCENTIVES?
    We love when our ‘Fetti Fans get their Reverse Confetti projects published. Yes, we do offer a store credit as a publication incentive. Since publications vary drastically, we handle each incentive on a case by case basis. Please email us a pic of your properly credited project in the magazine within 60 days of its publication date to info@reverseconfetti.com.

 

  • DO YOU HAVE A COUPON CODE?
    From time to time we will run a promotion/sale, but we do not have ongoing sales or coupon codes available. All promotions/sales are announced first through our newsletter and then on our other social media sites. Coupon codes are valid only on the days stated for the promotion on new retail orders. Order total adjustments/refunds will not be made if coupon is not entered at time of order.

 

  • I AM LOOKING FOR A SPONSOR FOR MY EVENT OR WOULD LIKE A DONATION.
    Please be advised that we receive a lot of inquiries regarding sponsorship and donations and are only able to accept a few of these requests. You may apply for a sponsorship/donation be emailing us at info@reverseconfetti.com. Due to the volume of requests, we are not always able to respond to each one individually.

 

  • I NEED FURTHER ASSISTANCE.
    Please contact us via our contact form or info@reverseconfetti.com for assistance. We will gladly reply within one business day.

 

last updated on Feb 15, 2015